Refund Policy
Try the full-featured trial before you buy — it is the same software, with clips capped at 10 seconds. If you still buy and it does not work out, ask for your money back within 7 days and you will get it.
7-day money-back guarantee. Email luyingzhi2@gmail.com from the address you purchased with, within 7 days of payment, and we refund in full. No forms to fill in and no interrogation.
1. Try before you buy
The downloadable trial is not a crippled demo: every conversion mode, encoder and setting is available. The only limitation is that output is trimmed to the first 10 seconds of each clip. Run your own footage through it first — that is what the cap is for, and it is a better signal than any screenshot gallery.
2. The guarantee
We offer a full refund within 7 days of purchase, for any reason, including simply "the results were not what I expected". You do not need to justify it beyond telling us what went wrong, which is genuinely useful feedback for a one-person project.
3. How to request a refund
Send an email to luyingzhi2@gmail.com containing:
- The email address used at purchase (or the order reference);
- The approximate date of purchase;
- Optionally, what went wrong — it helps us fix the actual problem.
We normally reply within 24 hours and approve the refund right away. Reply timelines on the payment provider side are listed below.
4. How the money comes back
- International orders. These are processed by our merchant of record, Creem, which is also the legal seller of record. Refunds are issued back to the original payment method through Creem, and typically appear within 5-10 business days depending on your bank or card issuer. Creem handles the associated tax reversal and invoice cancellation automatically.
- Orders from mainland China. Refunds are returned through the same domestic payment channel you used.
We always refund to the original payment method; we cannot send cash, transfers to a different card, or refunds to a crypto wallet.
5. Cases that are always refunded
- The installer crashes or cannot be installed on your supported Windows version;
- Activation fails and we cannot resolve it;
- The output quality does not meet your needs;
- You bought twice by accident — tell us and we refund the duplicate order;
- You purchased within the last 7 days and simply changed your mind.
6. What is not covered
Beyond the 7-day window we generally cannot refund a licence that has already been activated and used, because the product is digital and delivered instantly. Exceptions are always made where required by law, for example where consumer protection rules in your country grant a longer cooling-off period, or where the Software has a defect we cannot fix. Even outside the window, email us: if the problem is ours, we will find a fair answer.
Refunds cannot be granted for purchases made with a licence key that has since been publicly redistributed in breach of the Terms of Service.
7. After a refund
When a refund is issued, the licence key is revoked and the application returns to trial mode (10-second cap). You may keep using it that way. If you later buy again, everything unlocks again with a new key.
8. Regional notes
Nothing in this policy limits statutory rights available to consumers in your country, including EU/EEA consumer rights and any mandatory local cooling-off rules. Where local law grants you more than this policy, local law wins.
9. Contact
- Refunds and billing questions: luyingzhi2@gmail.com
- Terms: Terms of Service · Privacy: Privacy Policy